No Refund Policy

At Kovai Coffee Company, we take great pride in delivering high-quality coffee products to our customers. To maintain our commitment to quality and hygiene, we have implemented a strict No Refund Policy.

Policy Details:

1. Non-Refundable Products:
   All coffee products, including coffee blends, packaged coffee, and bulk orders, are non-refundable once purchased.

2. Exceptions:
   Refunds or replacements may be considered only in the following cases:

   • Product is damaged during transit.
   • Incorrect product received due to a shipping error.

3. Reporting Issues:

   • Any concerns must be reported within 48 hours of receiving the product.
   • Provide clear photos of the damaged or incorrect product for review.

4. Eligibility for Replacements:

   • If deemed valid, we will replace the damaged or incorrect product at no additional cost.

Why This Policy?

• Coffee products are perishable and cannot be restocked or resold.
• Ensures that all customers receive fresh and hygienically packed coffee.
• Helps us maintain high quality and safety standards.

If you have any concerns about your purchase, please contact our support team. We are committed to addressing valid issues promptly and ensuring your satisfaction.